Refund policy

Returns
If you'd like to return your Lüvo product, please contact us to initiate a return within 30 days of purchase. We offer a full product cost refund (less any incurred shipping costs) within 30 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. For health and hygiene reasons, once the seal is broken, toothpaste, whitening patches and strips, and toothbrush heads can't be returned or exchanged unless they arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, we will send you an email to confirm the status of your return and refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 5 to 10 business days.

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@luvo-global.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@luvo-global.com with your order number and we'll send you a return address.

Shipping
To return your product, email contact@luvo-global.com with your order number and we'll send you the correct return address.

Statutory Rights by Region
Lüvo sells worldwide, and the policy above is our standard baseline for every customer. If you're located somewhere with additional statutory rights, those apply on top of it. EU/EEA consumers have a legal right to withdraw from a purchase within 14 days of receiving their order, without giving a reason, under Directive 2011/83/EU, regardless of whether Lüvo specifically markets to their country. That right doesn't override the hygiene-seal exclusion above, which is a standard, legally recognized exception under Article 16(e) of that Directive for goods that aren't suitable for return due to health or hygiene reasons once unsealed after delivery. UK customers have an equivalent statutory right under UK consumer law.